Need advice for replacing current network router and network firewall Networking.I'm sure there's something really obvious that I'm missing. And again, it worked successfully for a time. What environmental variables could be affecting the VPN connection? My first thought goes to the home router blocking ports, but this is just SSL port 443. No new apps have been installed since I set up the VPN and RDC client. No changes to the environment at home, and no other changes to the laptop. Fine through the office guest wifi, fine through my phone hotspot, fine at the cafe (RDC failure notwithstanding). I had them bring the laptop to the office, and it works fine here (so that, in my mind, rules out Teamviewer as a factor). I had them uninstall and reinstall the application, but this didn't help. One day last week, the SonicWall Remote Connect VPN client would prompt 'the connection timed out' almost immediately after launch. I used Teamviewer to view their screen and 'train' them how to use the connection.

The client took the Macbook home and they were able to connect to the VPN and the Remote Desktop with no issue. I chalked that up to the cafe having ports blocked. There I was able to connect to the VPN without issue, but couldn't connect to the Remote Desktop. We also have a cafe in the building I tried on their wifi as well. I tested logging into the VPN here in the office on our guest wifi as well as using my cell phone as a hotspot.

I installed the Sonic Mobile Connect VPN client on the machine as well as the Microsoft Remote Desktop client. SonicWall lists the prerequisites for a Mac to connect to the SSL VPN as SonicOS The SonicWall appliance is a TZ600 running SonicOS 6.2.7.1-23n. I have a client with a brand new retail MacBook (not corporate owned or issued).

Sonicwall mobile connect mac mojave